Privacy policy

 

This Privacy Policy explains how unifclothing.shop collects, uses, discloses, stores, and protects personal data when you visit our website, communicate with us, create an account, place an order, or otherwise use our services.

This Privacy Policy applies to personal data processed through unifclothing.shop and related customer service activities.

For the purposes of applicable data protection law, including the General Data Protection Regulation, the operator of unifclothing.shop is responsible for the processing of personal data described in this Privacy Policy.

Controller: unifclothing.shop
Email: info@unifclothing.shop

1. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data.

Information You Provide Directly

We may collect information that you provide when you:

  • Place or attempt to place an order;

  • Create or manage a customer account;

  • Contact customer service;

  • Request a return, refund, or exchange;

  • Subscribe to marketing communications;

  • Submit a product review;

  • Participate in a promotion or survey; or

  • Otherwise communicate with us.

This information may include:

  • First and last name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Account login information;

  • Order details;

  • Product preferences;

  • Return and refund information;

  • Communications with customer service;

  • Marketing preferences; and

  • Any other information you voluntarily provide.

Order and Transaction Information

When you place an order, we process information relating to your purchase, including:

  • Products ordered;

  • Order number;

  • Order value;

  • Currency;

  • Discounts or promotional codes;

  • Payment status;

  • Delivery status;

  • Returns and refunds; and

  • Relevant transaction records.

Payment card and other payment information is generally processed directly by authorised payment service providers. We may receive limited payment-related information, such as the payment method, transaction identifier, payment status, and the last digits of a payment card.

Technical and Usage Information

When you visit or use our website, certain information may be collected automatically, including:

  • Internet Protocol address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language settings;

  • Approximate location derived from an IP address;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Links clicked;

  • Date and time of access;

  • Shopping cart activity;

  • Checkout activity;

  • Cookie identifiers; and

  • Information about website performance and errors.

Fraud-Prevention and Security Information

We and our service providers may collect and analyse information reasonably necessary to detect, investigate, and prevent fraud, unauthorised transactions, misuse of our website, security incidents, and other unlawful activity.

This may include device information, IP addresses, transaction patterns, account activity, delivery information, and payment-risk indicators.

2. Sources of Personal Data

We may obtain personal data from:

  • You directly;

  • Your device or browser;

  • Shopify and its affiliated services;

  • Payment service providers;

  • Delivery and logistics providers;

  • Customer support providers;

  • Analytics and website-performance providers;

  • Advertising and marketing providers, where permitted;

  • Fraud-prevention and security providers;

  • Social media platforms, when you interact with us through those platforms; and

  • Public authorities or other parties where required or permitted by law.

3. How We Use Personal Data

We may process personal data for the following purposes.

Processing and Fulfilling Orders

We use personal data to:

  • Process orders;

  • Confirm payments;

  • Arrange shipping and delivery;

  • Provide order updates;

  • Process cancellations;

  • Handle returns, refunds, and exchanges;

  • Respond to product or order enquiries; and

  • Perform our obligations under the purchase contract.

The legal basis for this processing is the performance of a contract or taking steps at your request before entering into a contract.

Providing Customer Service

We use personal data to respond to questions, resolve complaints, provide product support, and manage customer communications.

Depending on the circumstances, the legal basis is the performance of a contract, compliance with a legal obligation, or our legitimate interest in providing effective customer service.

Managing Customer Accounts

Where customer accounts are available, we use personal data to create, maintain, secure, and administer those accounts.

The legal basis is the performance of a contract and our legitimate interest in providing convenient account services.

Complying With Legal Obligations

We may process and retain personal data to comply with applicable legal obligations, including obligations relating to:

  • Accounting;

  • Taxation;

  • Consumer protection;

  • Product safety;

  • Fraud prevention;

  • Record keeping;

  • Regulatory requests; and

  • The establishment, exercise, or defence of legal claims.

The legal basis is compliance with a legal obligation and, where applicable, our legitimate interest in protecting our legal rights.

Website Operation and Security

We use technical information to:

  • Operate and maintain our website;

  • Protect accounts and transactions;

  • Prevent malicious activity;

  • Identify technical problems;

  • Maintain website availability;

  • Prevent fraud and misuse; and

  • Improve the security of our systems.

The legal basis is our legitimate interest in operating a secure, reliable, and functional online store.

Website Analytics and Improvement

Where legally permitted and, when required, only after receiving your consent, we may use analytics technologies to understand how visitors use our website, measure performance, identify popular products, and improve our services.

The legal basis is your consent where consent is required. Where a limited form of analytics is lawfully conducted without consent, the legal basis may be our legitimate interest in improving our website, subject to an appropriate balancing of interests.

Marketing Communications

We may send marketing emails or other promotional communications when you have provided valid consent or where another legal basis permits such communications.

You may withdraw your consent or unsubscribe at any time by:

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

The legal basis is consent or, where expressly permitted by applicable law, our legitimate interest in communicating with existing customers about similar products.

Personalised Advertising

Where we use personal data for personalised or targeted advertising, we will obtain consent when required by law.

This may involve the use of cookies or similar technologies that allow advertising providers to understand interactions with our website and measure advertising performance.

You may withdraw or modify your consent through the cookie settings available on our website.

Reviews, Surveys, and Feedback

We may process information submitted through reviews, surveys, feedback forms, or customer communications to evaluate and improve our products and services.

The legal basis is your consent, the performance of a contract, or our legitimate interest in improving our business and responding to customer feedback.

4. Legal Bases for Processing

Depending on the particular processing activity, we rely on one or more of the following legal bases:

  • Contract: Processing is necessary to enter into or perform a contract with you.

  • Legal obligation: Processing is necessary to comply with applicable law.

  • Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

  • Consent: You have provided consent for a specific processing purpose.

Where we rely on legitimate interests, those interests may include:

  • Operating and securing our online store;

  • Preventing fraud and abuse;

  • Providing customer service;

  • Improving website performance;

  • Managing business records;

  • Protecting legal rights; and

  • Understanding how our services are used.

5. Shopify

Our online store is hosted and supported by Shopify. Shopify provides the e-commerce platform that enables us to display products, process orders, manage customer accounts, and operate our online store.

Personal data may be processed through Shopify’s systems when you browse our store, create an account, place an order, or otherwise interact with our services.

Depending on the service involved, Shopify may process personal data on our behalf or for its own legally defined purposes. Shopify’s own processing practices are governed by its applicable privacy notices and contractual arrangements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website use, maintain security, and, where permitted, support analytics and advertising.

Cookies may include the following categories.

Strictly Necessary Cookies

These cookies are required for essential website functions, such as:

  • Maintaining shopping cart contents;

  • Processing checkout;

  • Remembering privacy choices;

  • Securing customer accounts;

  • Preventing fraud;

  • Managing network communications; and

  • Providing services expressly requested by the user.

Strictly necessary cookies may be used without consent where permitted by applicable law.

Preference Cookies

These cookies remember choices such as language, region, display settings, and other website preferences.

Where required by law, preference cookies are used only after consent.

Analytics Cookies

Analytics cookies help us understand website traffic, visitor interactions, website errors, and the performance of pages and products.

Where required by law, analytics cookies are activated only after you provide consent.

Advertising Cookies

Advertising cookies may be used to measure campaigns, limit repeated advertisements, create audience segments, or display more relevant advertising.

Advertising and targeting cookies are used only where an appropriate legal basis exists and, where required, after you provide consent.

Managing Cookie Preferences

You may accept, reject, or customise non-essential cookies through the cookie banner or privacy settings available on our website.

You may also adjust browser settings to block or delete cookies. Blocking strictly necessary cookies may prevent certain website functions, including shopping cart and checkout features, from working correctly.

Withdrawing consent does not affect the lawfulness of any processing performed before consent was withdrawn.

7. How We Share Personal Data

We do not disclose personal data to third parties except where necessary for the purposes described in this Privacy Policy, where you have consented, or where disclosure is required or permitted by law.

We may share personal data with the following categories of recipients:

  • Shopify and e-commerce platform providers;

  • Payment processors and financial institutions;

  • Shipping, fulfilment, and logistics providers;

  • Customer service providers;

  • Website hosting and technical service providers;

  • Cloud storage providers;

  • Email and communication providers;

  • Analytics providers;

  • Advertising and marketing providers, where permitted;

  • Fraud-prevention and cybersecurity providers;

  • Professional advisers, including accountants, auditors, insurers, and legal advisers;

  • Government authorities, regulators, courts, and law-enforcement agencies where legally required; and

  • Parties involved in a merger, sale, restructuring, financing, or transfer of all or part of our business.

Service providers are permitted to process personal data only for authorised purposes and subject to applicable contractual and legal obligations.

8. International Data Transfers

Some service providers may process personal data in countries outside Germany or the European Economic Area.

Where personal data is transferred to a country outside the European Economic Area, we use a legally recognised transfer mechanism where required. Such mechanisms may include:

  • A European Commission adequacy decision;

  • Standard contractual clauses approved by the European Commission;

  • Additional contractual, organisational, or technical safeguards; or

  • Another transfer mechanism permitted by applicable data protection law.

You may contact us at info@unifclothing.shop for further information about the safeguards applicable to relevant international transfers.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete and administer orders;

  • Provide customer support;

  • Maintain customer accounts;

  • Process returns and refunds;

  • Comply with tax, accounting, and record-keeping obligations;

  • Prevent fraud and security incidents;

  • Resolve disputes; and

  • Establish, exercise, or defend legal claims.

The applicable retention period depends on the type of information, the purpose of processing, contractual requirements, legal limitation periods, and mandatory retention obligations.

When personal data is no longer required, we will delete or anonymise it, unless continued retention is required or permitted by law.

10. Data Security

We use reasonable technical and organisational measures intended to protect personal data against:

  • Unauthorised access;

  • Unlawful use;

  • Accidental loss;

  • Alteration;

  • Disclosure; and

  • Destruction.

These measures may include access controls, secure transmission technologies, account-security controls, service-provider reviews, and procedures for responding to security incidents.

No online system or method of electronic storage can be guaranteed to be completely secure. Customers are responsible for keeping account credentials confidential and for notifying us if they suspect unauthorised account activity.

11. Your Data Protection Rights

Subject to applicable legal requirements and exceptions, you may have the following rights.

Right of Access

You may request confirmation as to whether we process your personal data and request access to that data and related processing information.

Right to Rectification

You may request correction of inaccurate personal data and completion of incomplete personal data.

Right to Erasure

You may request deletion of personal data where the legal requirements for deletion are satisfied.

This right may not apply where processing remains necessary to comply with a legal obligation, perform a contract, protect legal rights, or satisfy another lawful purpose.

Right to Restriction

You may request that processing be restricted in circumstances provided by law.

Right to Data Portability

Where processing is based on consent or a contract and is carried out by automated means, you may request relevant personal data in a structured, commonly used, and machine-readable format.

Right to Object

You may object to processing based on legitimate interests for reasons relating to your particular situation.

We will stop the relevant processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.

Right to Object to Direct Marketing

You have the right to object at any time to the processing of personal data for direct-marketing purposes.

After receiving an objection, we will no longer process your personal data for those purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the European Union member state of your habitual residence, place of work, or the place of the alleged infringement.

12. Exercising Your Rights

To exercise a data protection right, contact:

Email: info@unifclothing.shop

Please describe your request clearly and include sufficient information to allow us to identify the relevant records.

To protect personal data, we may request reasonable additional information to verify your identity before responding to a request.

We will respond within the period required by applicable law. In certain circumstances, that period may be extended where permitted by law, for example when a request is complex or multiple requests have been submitted.

Data protection requests are generally processed free of charge. Where a request is manifestly unfounded or excessive, particularly because of repetition, we may charge a reasonable fee or refuse the request where permitted by law.

13. Automated Processing and Fraud Screening

We and our service providers may use automated systems to identify potentially fraudulent, suspicious, or unauthorised transactions.

These systems may consider factors such as transaction activity, device information, IP address, payment information, order history, and delivery details.

Where a decision producing legal or similarly significant effects is made solely through automated processing, we will provide the information and safeguards required by applicable law, including the opportunity to request human intervention where required.

14. Children’s Privacy

Our website and services are intended for customers who are legally capable of entering into purchase contracts.

We do not knowingly collect personal data directly from children for marketing purposes without any consent or authorisation required by law.

If you believe that a child has provided personal data improperly, please contact us at info@unifclothing.shop so that we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.

We do not control the privacy practices of independent third parties. Their collection and use of personal data are governed by their own privacy policies.

We encourage you to review the privacy information of any third-party service before providing personal data.

16. Business Transfers

If all or part of our business is sold, merged, reorganised, financed, or transferred, relevant personal data may be disclosed to professional advisers, potential purchasers, investors, or successor organisations.

Any such disclosure or transfer will be subject to appropriate confidentiality, security, and data protection requirements.

17. Legal Disclosures

We may disclose personal data where we reasonably believe that disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a valid legal request;

  • Cooperate with a court, regulator, or law-enforcement authority;

  • Enforce our agreements and policies;

  • Protect customers, our business, or other persons;

  • Prevent fraud or security threats; or

  • Establish, exercise, or defend legal claims.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or data-processing practices.

The updated version will be published on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before making a material change to how personal data is processed.

19. Contact Us

For questions about this Privacy Policy, the processing of your personal data, or the exercise of your data protection rights, contact:

unifclothing.shop
Email: info@unifclothing.shop