Thank you for shopping at unifclothing.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains your right to withdraw from an online purchase, how to return products, and how refunds, defective products, and exchanges are handled.

This policy applies to purchases made directly through unifclothing.shop. Nothing in this policy limits any mandatory consumer rights available under German or European Union law.

1. Statutory 14-Day Right of Withdrawal

Consumers have the right to withdraw from an eligible online purchase within 14 days without giving a reason.

For orders containing one product, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the product.

For orders containing multiple products delivered separately, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the final product from the order.

To exercise your right of withdrawal, you must send us a clear statement informing us of your decision to withdraw from the purchase before the 14-day withdrawal period expires.

You may contact us by email at:

Email: info@unifclothing.shop

Your withdrawal request should include your full name, order number, the products you wish to return, and the email address used to place the order. You may also use the Model Withdrawal Form included at the end of this policy, although using the form is not mandatory.

It is sufficient for you to send your withdrawal notice before the withdrawal period expires.

2. Returning Products After Withdrawal

After notifying us of your withdrawal, you must send the products back within 14 days from the date on which you informed us of your decision.

Before returning any product, please contact info@unifclothing.shop. We will provide the applicable return instructions and return address.

Do not return products to an address shown on the original shipping label unless our customer service team has confirmed in writing that the address is an authorised return location. Unauthorised returns may be delayed, refused by the receiving facility, or returned to the sender.

The return deadline is met when you send the products before the 14-day return period expires.

3. Return Conditions

You may inspect and try on a product only to the extent reasonably necessary to determine its nature, characteristics, fit, and functionality, in the same way that you would normally inspect it in a physical retail store.

Returned products should, whenever reasonably possible, be:

• Unworn, except for reasonable fitting;

• Unwashed;

• Free from stains, odours, makeup, pet hair, and other signs of use;

• Returned with their original tags, accessories, and packaging; and

• Securely packaged to prevent damage during transportation.

Your statutory right of withdrawal is not automatically lost merely because the original packaging has been opened or damaged. However, you may be responsible for any reduction in the value of a product caused by handling beyond what was necessary to inspect its nature, characteristics, and functionality.

Any lawful deduction for diminished value will be based on the actual reduction in the product’s resale value and will not be used as an automatic restocking fee.

4. Return Shipping Costs

For a return made because you changed your mind or exercised your statutory right of withdrawal, you are responsible for the direct cost of returning the product unless we have expressly agreed in writing to pay that cost.

We recommend using a tracked and insured shipping service and keeping your shipping receipt until your return has been completed. You are responsible for ensuring that the return is properly packaged and sent to the return address provided by us.

We will pay or reimburse reasonable return shipping costs when the product is defective, damaged upon arrival, materially different from its description, or when we sent you the wrong product.

Please contact us before returning a defective, damaged, or incorrect product so that we can provide appropriate instructions.

5. Refunds Following Withdrawal

When you validly exercise your right of withdrawal, we will refund all eligible payments received from you, including the cost of our least expensive standard delivery method offered for your order.

If you selected a more expensive delivery method, such as express or priority delivery, we are not required to refund the additional amount above the cost of the least expensive standard delivery option.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until:

• We have received the returned products; or

• You provide satisfactory evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be issued through the same payment method used for the original transaction unless you expressly agree to another method. You will not be charged a fee by unifclothing.shop for receiving an approved refund.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing times are controlled by the payment provider and are outside our direct control.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. Contact us at info@unifclothing.shop as soon as reasonably possible if a product:

• Arrives damaged;

• Has a manufacturing defect;

• Is materially different from its description;

• Is missing a component; or

• Is not the product you ordered.

Please include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where reasonably possible.

Depending on the circumstances and your applicable legal rights, we may provide repair, replacement, price reduction, or refund. We will cover reasonable return shipping costs for products confirmed to be defective, damaged, or incorrectly supplied.

Failure to report a defect immediately does not remove any mandatory statutory rights that cannot legally be excluded.

7. Statutory Guarantee Rights

Products sold to consumers are covered by the mandatory statutory conformity and guarantee rights provided by applicable German and European Union consumer law.

If a product was defective, damaged, or not as described when delivered, you may be entitled to an appropriate legal remedy. These statutory rights exist separately from the 14-day right of withdrawal and are not restricted by this policy.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception is permitted by law, including:

• Products made to the customer’s specifications or clearly personalised;

• Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed;

• Products that, due to their nature, have become inseparably mixed with other products after delivery; and

• Other products or services that are lawfully exempt from the statutory right of withdrawal.

An exception will only be applied where the relevant legal requirements are satisfied. Opening ordinary clothing packaging or trying on ordinary clothing does not, by itself, automatically remove the right of withdrawal.

9. Underwear, Swimwear, and Hygiene-Sensitive Products

Underwear, swimwear, hosiery, and other hygiene-sensitive products may be tried on only over your own clothing and with any hygiene seal or protective strip kept intact.

Where a product was supplied in sealed packaging and is genuinely unsuitable for return for health-protection or hygiene reasons, the right of withdrawal may be excluded after the customer removes or breaks the seal.

This section does not affect your rights where the product is defective, damaged, incorrectly supplied, or otherwise non-conforming.

10. Sale and Promotional Products

Products purchased during a sale, promotion, or with a discount code remain covered by the same statutory withdrawal and defect rights as regularly priced products.

Any approved refund will be based on the amount actually paid for the returned product after discounts.

11. Exchanges

We do not guarantee direct exchanges because product availability may change.

To obtain a different size, colour, or product, please return the original product in accordance with this policy and place a new order. Your return and your new order will be processed as separate transactions.

Your statutory rights regarding defective or incorrectly supplied products remain unaffected.

12. Order Changes and Cancellations Before Dispatch

To request an order change or cancellation, contact us as soon as possible at info@unifclothing.shop.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched. If the order has already been dispatched, you may exercise your applicable right of withdrawal after receiving it.

13. Refused and Uncollected Deliveries

Refusing delivery or failing to collect a parcel does not always constitute a clear withdrawal statement.

To avoid delays, you should notify us at info@unifclothing.shop that you wish to withdraw from the purchase. Any refund will be processed after the parcel has been returned to and identified by the appropriate return facility.

Reasonable additional costs caused by an incorrect address, repeated failed delivery attempts, or an uncollected parcel may be deducted only where permitted by applicable law and where those costs were actually incurred.

14. Return Packages and Responsibility

Please package returned products securely. Where reasonably possible, include your order number or a copy of your order confirmation inside the parcel so that we can identify and process the return.

We are not responsible for a customer-arranged return that is lost before reaching the designated return facility. For this reason, we strongly recommend using a tracked shipping service and retaining proof of shipment.

This does not affect the legal allocation of risk for a valid withdrawal under mandatory consumer law.

15. Refunds for Bundles and Promotional Offers

When products were purchased as part of a bundle, multi-buy offer, or conditional promotion, the refund amount may be recalculated to reflect the products that are kept.

Any recalculation will be reasonable, transparent, and consistent with the original promotional terms and applicable consumer law.

Free promotional products supplied only because a minimum order condition was met should also be returned when the qualifying products are returned. If the promotional product is not returned, its reasonable value may be deducted from the refund where legally permitted.

16. Gifts

Refunds are normally issued to the original payment method used to place the order.

Where an order was purchased as a gift, we may be unable to refund the gift recipient directly unless permitted by the payment provider and agreed by the original purchaser.

17. Contact Information

For withdrawal notices, return requests, defective product claims, or questions about this policy, contact:

unifclothing.shop
Email: info@unifclothing.shop

Please do not send a return until you have received the correct return instructions and return address from us.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from your purchase. Use of this form is optional.

To: unifclothing.shop
Email: info@unifclothing.shop

I/We hereby give notice that I/we withdraw from the contract for the purchase of the following products:

Product(s):

Order number:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Email address used for the order:

Signature of consumer(s), required only when this form is submitted on paper:

Date: