Shipping policy

 

Thank you for shopping at unifclothing.shop.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also describes what customers should do if an order is delayed, lost, damaged, incorrectly addressed, or returned to the sender.

This Shipping Policy applies to orders placed directly through unifclothing.shop.

1. Products Covered by This Policy

unifclothing.shop offers women’s fashion clothing, including dresses, mini dresses, skirts, fashion jeans, playful short skirts, slim-fit trousers, and other women’s apparel and accessories.

All eligible products purchased through our website are subject to this Shipping Policy unless different shipping information is clearly stated on the applicable product page or during checkout.

2. Shipping Destination

We provide delivery to customers in Germany.

An order can be shipped only to a complete and valid delivery address that is accepted during checkout.

We currently do not deliver to:

• Invalid or incomplete addresses;

• Addresses outside the delivery areas available during checkout;

• Freight-forwarding addresses that cannot accept standard parcels;

• Restricted locations that cannot be served by the applicable carrier; or

• Addresses prohibited by law, regulation, or carrier policy.

Available delivery locations may change without prior notice.

3. Free Standard Shipping

All orders placed through unifclothing.shop qualify for free standard shipping.

There is no minimum purchase amount required to receive free standard shipping.

The shipping cost shown for standard delivery at checkout will be €0.00.

Free standard shipping does not include optional premium services, special delivery requests, address-correction fees caused by incorrect customer information, or other additional services requested by the customer.

4. Estimated Delivery Time

The estimated delivery timeframe for standard shipping is:

15–20 days

The estimated timeframe includes normal order processing and standard transportation time.

Delivery time begins after an order has been successfully placed, payment has been authorised, and the order has been accepted for processing.

The 15–20-day delivery timeframe is an estimate and not a guaranteed delivery appointment. Delivery may occur earlier or later depending on the destination, carrier operations, order volume, public holidays, customs procedures where applicable, weather conditions, or circumstances outside our reasonable control.

Any delivery date displayed at checkout, in an order confirmation, or in tracking information is an estimate unless we expressly confirm in writing that it is guaranteed.

5. Order Processing

Orders are processed after payment has been successfully authorised and the order information has been verified.

Order processing may include:

• Payment verification;

• Fraud-prevention checks;

• Address verification;

• Product availability confirmation;

• Picking and packing;

• Quality inspection; and

• Preparation of shipping documentation.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

We may contact you if additional information is required to process your order. A delay in receiving the requested information may delay shipment.

6. Order Confirmation

After placing an order, you should receive an electronic order confirmation at the email address provided during checkout.

The confirmation normally contains:

• Your order number;

• Products ordered;

• Product quantities;

• Billing information;

• Shipping address;

• Order value;

• Shipping method; and

• Contact information.

Please review the confirmation carefully and contact us immediately at info@unifclothing.shop if any information is incorrect.

An automated order confirmation confirms that we received your order. It does not necessarily confirm that the order has been dispatched.

7. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation will be sent to the email address used for the order.

The shipping confirmation may contain:

• The tracking number;

• A link to the carrier’s tracking service;

• The carrier’s name;

• The shipping date; and

• An estimated delivery date.

Tracking information may require several days to become active after a shipping confirmation is issued. This can occur while the parcel is being transferred between fulfilment facilities, logistics providers, or carrier networks.

Temporary gaps in tracking updates do not necessarily mean that a parcel has been lost.

Customers should allow a reasonable period for the tracking system to update before contacting customer service.

8. Multiple or Split Shipments

Products in the same order may be shipped separately.

Split shipments may occur when:

• Products are stored at different fulfilment locations;

• Products become available at different times;

• Parcel size or weight restrictions apply;

• Different carriers are used; or

• Separate shipment is necessary to complete delivery efficiently.

You will not be charged additional standard shipping fees because an order is divided into multiple parcels.

Each parcel may have a separate tracking number and may arrive on a different date.

Please review all available tracking information before reporting that part of an order is missing.

9. Delivery Address Requirements

Customers must provide a complete, accurate, and deliverable shipping address during checkout.

The shipping address should include:

• The recipient’s full name;

• Street name;

• Building or house number;

• Apartment, unit, floor, or access information where applicable;

• Postal code;

• City;

• Country;

• Valid email address; and

• Valid telephone number where requested.

We are not responsible for delays or delivery failures caused by incomplete, inaccurate, outdated, or undeliverable information supplied by the customer, except where responsibility cannot legally be excluded.

10. Address Changes

To request an address correction, contact us immediately at:

info@unifclothing.shop

Include your order number and the complete corrected address.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Once a parcel has been transferred to the carrier, address changes may be unavailable or may be subject to the carrier’s conditions.

If an address cannot be changed, the parcel may be delivered to the original address, returned to the sender, or handled according to the carrier’s procedures.

Customers should not submit a second order solely to correct an address without first contacting us, as both orders may be processed.

11. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be:

• Held by the carrier;

• Redirected where possible;

• Delivered to a collection location;

• Returned to the sender; or

• Disposed of according to the carrier’s rules where return is impossible.

If the parcel is returned to us, we will contact the customer after the returned parcel has been received and identified.

Where legally permitted, the customer may be responsible for reasonable and documented additional costs caused by an incorrect or incomplete address, including reshipping or carrier address-correction costs.

No deduction will be made unless it is permitted by applicable law and reflects a cost actually incurred.

12. Delivery Attempts

The carrier may attempt delivery at the shipping address provided during checkout.

If no one is available to receive the parcel, the carrier may:

• Make another delivery attempt;

• Leave a delivery notice;

• Place the parcel in an authorised safe location;

• Deliver it to a neighbour where permitted;

• Deliver it to a parcel shop or collection point; or

• Return it to the sender.

Customers are responsible for reviewing tracking updates and collecting parcels within any deadline established by the carrier.

Carrier procedures may vary depending on the delivery location and service used.

13. Safe-Place and Neighbour Delivery

Where permitted, a carrier may offer delivery to a designated safe place, neighbour, parcel locker, or collection point.

If you directly instruct the carrier to leave a parcel in a particular location or with a particular person, responsibility for the parcel may be affected after the carrier completes the authorised delivery.

Customers should select only secure and appropriate delivery options.

Nothing in this section limits rights or remedies that cannot legally be restricted.

14. Delivery to Collection Points

Some parcels may be delivered to a parcel shop, locker, post office, or other collection point after an unsuccessful delivery attempt or according to the carrier’s normal procedures.

The customer must collect the parcel within the time stated by the carrier.

Identification, collection codes, or other documentation may be required.

If the parcel is not collected within the applicable period, it may be returned to the sender.

15. Refused or Uncollected Parcels

Refusing delivery or failing to collect a parcel does not automatically constitute a valid cancellation or withdrawal notice.

Customers wishing to cancel or withdraw from an eligible purchase should clearly notify us at:

info@unifclothing.shop

If a parcel is refused or remains uncollected, any refund will be considered after the parcel has been returned to and identified by the appropriate return facility.

Where permitted by law, reasonable additional costs actually caused by an unjustified refusal, an incorrect address, or failure to collect a parcel may be deducted from the refund.

Mandatory consumer rights remain unaffected.

16. Delivery Delays

Although we aim to deliver orders within the estimated 15–20-day timeframe, delays may occur.

Possible causes include:

• High order volumes;

• Seasonal demand;

• Public holidays;

• Carrier congestion;

• Customs or security inspections;

• Severe weather;

• Natural disasters;

• Transport interruptions;

• Labour disputes;

• Public-health emergencies;

• Incorrect delivery information;

• Remote delivery locations;

• Technical failures;

• Government restrictions;

• Civil disruption; or

• Other circumstances outside our reasonable control.

We will take reasonable steps to assist with delayed orders.

A temporary tracking delay does not necessarily indicate that the parcel is lost.

17. Orders Not Delivered Within the Estimated Timeframe

If your order has not arrived within 20 days, please:

1. Review the latest tracking information;

2. Check whether a delivery attempt was made;

3. Check with household members, neighbours, building management, or the applicable collection point; and

4. Contact us at info@unifclothing.shop.

Please provide:

• Your full name;

• Order number;

• Shipping address;

• Tracking number, if available; and

• A brief description of the issue.

We will review the shipment information and, where appropriate, contact the carrier or fulfilment provider.

If delivery is delayed beyond the agreed timeframe, you retain all remedies available under applicable German and European Union consumer law.

18. Lost Parcels

A parcel is not considered lost solely because tracking has not updated for several days.

Where a parcel appears to be lost, we may need to open an investigation with the carrier. The customer may be asked to provide reasonable cooperation or confirmation that the parcel was not received.

If the carrier confirms that a parcel was lost before delivery, we will provide an appropriate remedy, which may include:

• A replacement shipment at no additional standard shipping cost; or

• A refund to the original payment method.

The remedy will depend on product availability, the circumstances of the shipment, and applicable consumer law.

Customers will not be required to bear the loss of a parcel before it has been delivered to them, except where a different legal rule applies because the customer independently selected and commissioned a carrier not offered by us.

19. Tracking Shows Delivered but the Parcel Is Missing

If tracking shows that a parcel was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct;

• Check entrances, porches, reception areas, parcel lockers, garages, and other possible delivery locations;

• Ask household members, neighbours, reception staff, or building management;

• Review any delivery photograph or carrier notice; and

• Contact the carrier or us for additional delivery information.

Please report the issue promptly to info@unifclothing.shop.

We may request reasonable information to investigate the delivery, including confirmation that the parcel was not received.

We will assess the matter based on the carrier records, delivery evidence, applicable law, and all relevant circumstances.

20. Damaged Parcels or Products

Please inspect the parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact:

info@unifclothing.shop

Please include:

• Your full name;

• Order number;

• A description of the damage;

• Photographs of the damaged product;

• Photographs of the outer packaging;

• Photographs of the shipping label; and

• Photographs of any internal protective packaging.

Keep the product and all packaging until we have completed our review or provided further instructions.

Depending on the circumstances and your applicable legal rights, we may provide:

• A replacement;

• A repair where appropriate;

• A partial refund;

• A full refund; or

• Another legally required remedy.

We will cover reasonable return shipping costs for products confirmed to be damaged, defective, incorrect, or otherwise non-conforming.

21. Incorrect Products

If you receive a product that differs from the product ordered, contact us at info@unifclothing.shop.

Please provide your order number and clear photographs of:

• The product received;

• The product label;

• The size label;

• The packaging; and

• The shipping label.

Do not send the product back before receiving return instructions.

Where we supplied the wrong product, we will provide an appropriate remedy and bear the reasonable cost of the authorised return.

22. Missing Products

Before reporting a missing product, check whether the order was divided into multiple shipments.

If all expected parcels have been delivered and a product is still missing, contact info@unifclothing.shop.

Please provide:

• Your order number;

• The name of the missing product;

• Photographs of the products received;

• Photographs of the packaging; and

• Photographs of the shipping label.

We will review the fulfilment and shipping records and provide an appropriate solution.

23. Clothing Size, Fit, and Colour

Delivery of the correct clothing product does not guarantee that the product will fit every customer in the same way.

Customers should review the available product description and size information before placing an order.

Product colours may appear slightly different depending on screen settings, lighting, photography, and manufacturing variations.

Returns based on size, fit, style preference, or change of mind are handled under our Return and Refund Policy and applicable statutory withdrawal rights.

This section does not limit your rights where a product is defective, materially different from its description, or incorrectly supplied.

24. Customs, Taxes, and Import Procedures

Where customs, import, tax, or security procedures apply to a shipment, delivery may be delayed.

Any mandatory taxes, duties, or additional charges connected with an order will be handled in accordance with the information presented during checkout and applicable law.

Customers will not be charged optional additional amounts by us unless those amounts were clearly disclosed and properly accepted.

Customers may be required to provide information reasonably requested by a carrier or customs authority to complete lawful delivery procedures.

25. Risk of Loss or Damage

For orders placed by consumers, responsibility for accidental loss or damage generally remains with us until the customer, or a third party designated by the customer other than the carrier, physically receives the products.

If the customer independently commissions a carrier that was not offered by us, different rules may apply.

Nothing in this policy excludes or limits mandatory consumer rights regarding transfer of risk.

26. Order Cancellations Before Shipment

To request cancellation of an order, contact us as soon as possible at:

info@unifclothing.shop

We cannot guarantee that an order can be cancelled after processing has begun.

If the order has already been dispatched, cancellation may no longer be possible. An eligible consumer may instead exercise the applicable statutory right of withdrawal after receiving the order.

Approved cancellations will be refunded to the original payment method.

27. Returns After Delivery

Shipping-related requests and product returns are handled in accordance with our Return and Refund Policy.

Before returning any product, contact:

info@unifclothing.shop

We will provide the applicable return instructions and authorised return address.

Do not send a return to an address shown on the original parcel or shipping label unless we have expressly confirmed in writing that it is an authorised return location.

Unauthorised returns may be delayed, rejected by the receiving location, or returned to the sender.

28. Refunds for Undelivered Orders

A refund may be issued where:

• An order is confirmed lost before delivery;

• Delivery cannot be completed and the parcel is returned to us;

• We cancel the order because it cannot be fulfilled;

• A replacement is unavailable;

• The customer lawfully terminates the contract because of an unresolved delivery delay; or

• A refund is otherwise required by applicable law.

Refunds will normally be issued to the original payment method.

Any lawful refund will be processed without undue delay after the relevant requirements have been satisfied.

Payment providers may require additional time to display the refunded amount in the customer’s account.

29. Reshipment

Where reshipment is appropriate, the replacement parcel will normally be sent using standard shipping.

We will not charge an additional standard shipping fee where reshipment is required because:

• The original parcel was lost before delivery;

• The product was damaged in transit;

• We supplied the wrong product; or

• The delivery failure was caused by us or a service provider acting on our behalf.

Where a delivery failure was caused by an incorrect address supplied by the customer or an uncollected parcel, reasonable reshipping costs may apply where permitted by law.

30. Fraud Prevention and Order Verification

To protect customers and prevent unauthorised transactions, some orders may be reviewed before shipment.

We may request reasonable information to verify:

• The identity of the purchaser;

• Payment authorisation;

• Billing information;

• Shipping information; or

• Unusual order activity.

Failure to provide information reasonably required to verify an order may result in delayed processing or cancellation.

Any personal data collected for verification will be handled in accordance with our Privacy Policy.

31. Force Majeure

We are not responsible for delays caused by events outside our reasonable control.

Such events may include severe weather, natural disasters, war, terrorism, civil disorder, public-health emergencies, labour disputes, transport interruptions, government action, customs disruption, cyber incidents, telecommunications failures, or major carrier network failures.

We will take reasonable steps to minimise disruption and complete delivery as soon as reasonably possible.

This section does not limit any right to cancellation, reimbursement, or another remedy that cannot legally be excluded.

32. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information;

• Reviewing the order confirmation;

• Monitoring available tracking information;

• Ensuring that delivery can be accepted;

• Collecting parcels from a designated collection location;

• Contacting us promptly about delivery problems; and

• Following reasonable instructions relating to a carrier investigation, return, or replacement.

Failure to perform these responsibilities does not remove any mandatory consumer rights.

33. Relationship to Other Store Policies

This Shipping Policy should be read together with our:

• Terms of Service;

• Return and Refund Policy;

• Privacy Policy; and

• Legal Notice.

If this Shipping Policy conflicts with a mandatory provision of German or European Union consumer law, the mandatory legal provision will apply.

34. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our delivery services, carriers, fulfilment processes, legal obligations, or business practices.

The revised policy will be published on this page with an updated revision date.

Changes will not retroactively reduce rights relating to an order already accepted unless permitted by law.

35. Contact Us

For questions about shipping, tracking, delivery delays, damaged parcels, missing products, or undelivered orders, contact:

unifclothing.shop
Email: info@unifclothing.shop

Please include your order number whenever contacting us about an existing order.